RETURNS & WARRANTY POLICY

RETURNS & WARRANTY POLICY

RETURNS POLICY

Within 30 days of receipt, you may be eligible to return your product for a refund given your item is unused and unopened and in the original packaging as received.

To be eligible, you must contact us about the return request within 30 days of the purchase date. Once 30 days have passed, we may reject the refund/exchange. If the packaging, product or accessories are damaged, we will not accept the return. To initiate your return please email us at support@offkart.com.

Offkart.com  does not accept refunds for incompatibility issues. Please read our compatibility section clearly and make sure your phone is compatible with our wireless chargers. 

Shipping costs are non-refundable. We suggest when returning your item to keep tracking number as proof of return in case the package is lost. 

30 DAY MONEY BACK GUARANTEE

We are confident you will love our products! However, if you believe the products do not function correctly as we have described or shown but you have opened the product and would like a refund, we offer a 30-day or money-back guarantee provided that you have followed all correct use instructions after contacting the customer care specialist team. 

REFUNDS 

Once we receive your return, we will assess the products and process your request within 7 business days and will keep you updated along the way. Once completed, you will be informed via email and the full amount of the purchased product will be credited back to you. Please allow 7-10 business days for the credit to appear on your bank statement. Please also take note that we do not refund any shipping costs.

FAULTY PRODUCTS

If you recognize what you believe is a faulty product, please get in contact with us at support@offkart.com. We will be in contact with you as soon as possible and assess the issue. All faulty items if deemed faulty will receive a replacement if the warranty claim is made within 12 months of the purchase date.  

Once we receive the suspected faulty product, we will assess the item and get back in contact with you within 1-3 working days. after receiving the return. If we deem the product to be faulty under the Offkart.com  warranty guidelines we will repair or replace the faulty product and arrange for the product to be shipped back to you free of charge. The turn over time for this process will vary with each individual case, however, we will work hard to make the entire experience hassle-free.

RETURNING YOUR ITEM

Please email us at support@offkart.com and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide the specific return instructions.

When sending an item back to us please understand the shipping costs are your responsibility. However, if your item is deemed to be faulty by us, we will credit the shipping costs back to you. 

We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.